When you order is complete an automatic reply email will be sent to the registered email address.  If you do not receive this email, the following may be the potential issues:-

If you do not receive the reply email, it is possible that you entered the wrong e-mail address during your order.

If you also register your mobile phone email address, you may not receive the email due to security settings.

Please set the domain as specified to receive emails from @nt-a.jp.

*If you are using free email accounts such as “hotmail", “yahoo”, “goo”, “gmail”, the automatic reply e-mail could be considered as a junk mail.  Please reconfirm your junk mail folder.

In the problem persists, please contact us under “contact”.

If you would like to change your e-mail address, delivery address, etc., immediately after placing order, please be sure to inform us by using the inquiry form with your order number prior to shipping.

In addition, the confirmed order and membership registration information are not linked.  If you change your membership information after placing order, please be sure to inform us.  

Sorry, change of your order cannot be accepted.

Please order carefully.

The card cannot be misused even if the details of the credit card is stolen since the security code received when making a credit card payment cannot be confirmed by a third party.  

Cash on delivery fee

~9,999JPY  330JPY (tax included)

10,00~29,999JPY  440JPY (tax included)

Cash only for payment for cash on delivery.

Up to 3 aroma oils

2 sets available for the sample set

It will vary depending on congestion during time of order, products and delivery address. 

We will inform you of the detailed delivery date by via email.

Following are receipts:-

Payment by cash on delivery

For delivery via Sagawa Express:  The cash on delivery receipt issued by the delivery company which is attached to the invoice slip 

*This is a formal receipt under the accounting regulations approved by the tax office.

Payment by credit card or Pay pal

The statement issue by the credit card company will be the receipt

Payment by bank transfer

The transfer statement of the financial institution will be the receipt.

Under tax law, financial institution transfer statements (usage statements, etc.) are accepted as receipts.

If you need a receipt other than the above, please indicate in the remarks columns upon order.

We do not basically accept oversea shipments yet please try contacting us from the inquiry.

When you receive the product please immediately check that it is the same as your order.

Please note that we cannot accept returns, exchanges or cancellations due to customer’s convenience.  We make every effort to ensure the quality of the product, but if the product is damaged or if a produce is different from the order, we will take responsibility and the return the payment within 8 days from the date of arrival of the product.

Please be sure to state the reason for the return within the due date and contact us from the inquiry.  

Please note that we will not be able to accept your request if you do not contact us in advance.

Please note that we will not be able to discuss refunds or returns after the 9th day from the date of arrival of the product.

In addition to the price of product, you will be required to pay consumption tax and shipping charges.

“Consumption tax” 10% (rounded to the nearest yen)

Sagawa Express

Kanto/Tohoku/Chubu/Kinki : 660JPY (tax included)

Chugoku/Shikoku : 880JPY (tax included)

Hokkaido/Kyushu : 990JPY (tax included)

Okinawa : 1200JPY (tax included)

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Free for purchases of 10,000JPY (tax and shipping not included) or more per delivery destination.  

If there are multiple delivery destinations, a separate shipping fee will be charged.

If the delivery address is a remote island, the customer will be charged additional regardless of the purchase price.  We will contact you only if additional charges are incurred.